Mulqueen Return PolicyIf you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
Please mail your package in a prepaid, insured, traceable method to the address below.
3716 East Main Street
Mesa, AZ 85205
3716 East Main Street
Mesa, AZ 85205
30 Day Money Back Guarantee on Unopened Products
All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back.
Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Products returned to us without an RA # will incur an additional $15 handling charge. You can request a return authorization within the first 30 days from the date of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year. To obtain a return authorization number please contact our Customer Service Department at 1-888-873-9822. Customer Service hours are 9:30AM to 5PM AZ Time Monday through Friday and 9:30AM to 4PM on Saturday.
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given.
Opened: Opened merchandise may be returned for a store credit less a 15% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.
Software and Printed Materials: Manufacturers allow no exchanges or refunds on software unless defective at the time of purchase and only then will exchange for the same exact product. Printed goods (reprint instruction manuals) are also not eligible for refund.
Factory Defects: We will repair or replace any warranty covered unit at our option within the first 30 days after return, if we determine it is defective in material and/or workmanship and in need of repair. If the unit cannot be repaired to correct warranty defects within 30 days of your return, we will ask the manufacturer to replace the unit or offer a comparable unit from our own stock. We have to see the unit first to determine if the problem(s) you are having are covered by the manufacturer's warranty or our return freight cost reimbursement. We will only reimburse you for ground shipping expense in the continental U.S. for authorized RA# returns on warranty repairs if returned within the first 30 days from the date of purchase. We do not accept COD returns.
Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items created or ordered specifically for the customer's needs.
Shipping Damage: UPS: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at 1-888-873-9822 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package. Please also review UPS' Terms & Conditions.
Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory. Attempting a return to the manufacturer for repair/replacement is typically unacceptable without the proper boxes!